Examining the Mediation Effect of Organizational Response Towards Covid-19 on Employee Satisfaction in SMEs

Saif Ahmed
MBA Student, FBHAF, MAHSA University, Malaysia..

Rasheedul Haque
Professor, Faculty of Business, Hospitality, Accounting and Finance (FBHAF), MAHSA University, Malaysia..

Abdul Rahman bin S Senathirajah
Senior Lecturer, Faculty of Business and Communications. INTI International University, Persiaran Perdana BBN Putra Nilai, 71800 Nilai, Negeri Sembilan, Malaysia. .

Binoy Chowdhury
MBA Student, FBHAF, MAHSA University, Malaysia. .

Md. Ibrahim Khalil
MBA Student, FBFAH, MAHSA University, Malaysia. .

Abstract:

The importance of small and medium-sized enterprises (SMEs) are important in a nation's economic development. In the middle of the COVID-19 pandemic, this study seeks to analyze the employment happiness of employees in various SME enterprises through the mediation of corporate initiatives. It focuses on the elements of job satisfaction and their effects on employees' total job satisfaction, as well as the mediation effect of satisfaction with organizational Covid-19 responses. The conclusion indicates that job security, a relationship with the supervisor, benefits opportunities, and working circumstances are the most influential elements contributing to job satisfaction. However, all aspects except job security influence satisfaction with organizational answers to Covid-19. The outcome also indicates the moderating effect of organizational reactions to the Covid-19 epidemic on promotion possibilities and employee satisfaction. For SMEs, the nature of business operations, the workplace culture, and the level of job satisfaction have undergone a major change. Therefore, the purpose of this study was primarily to evaluate the impact of factors such as working conditions, salary and advancement, job security, fairness, and relationships with coworkers and supervisors on job satisfaction. This study provides a complete analysis of the job satisfaction indices of the pharmaceutical industry, the elements producing discontent, and recommendations for their improvement.