September 2000 (Volume 6, Number 3)

On-Call Labor Scheduling
– – Timothy S. Vaughan
 
A Nonlinear Integer Programming Model for a Postal Network design Problem
– Y. Gu, J. Sun
 
Determining Resource Needs for Call Centers while Minimizing agent Requirements

– Thomas M. Jones, Thomas J. Crowe
 
An Autonomous Maintenance Approach to Cycle Time Reduction : Guidelines for Improvement
– Kathleen E. McKone, Elliot N. Weiss
 
Using Modeling Software for Operations Improvement
– Michael Moses, Sridhar Seshadri